The RMA then went diligently and in accordance with the rules via Mindfactory. For data protection reasons, I have shortened the correspondence in some places where personal data is involved.
Dear Mindfactory team,
unfortunately I was able to reproduce the hotspot problem identified by Igor Wallossek on my PowerColor RX7900 XTX Red Devil Limited (Mindfactory process number 9192181)… (link to the relevant article)…
As an initial reaction, I contacted the manufacturer, PowerColor (see email thread) as I had already made an inquiry about the high hotspot temperatures in April. The response from PowerColor was unfortunately somewhat disappointing – they demand that I initiate the RMA process via my distributor (=Mindfactory AG).
Could you please tell me what I need to do here?
It’s disappointing to have to have a product in this price range repaired for such errors, but it’s even more disappointing that the manufacturer reacts like this.
The response from Mindfactory was then the extract from the obligatory text module, but this is quite common.
Dear Customer,
We thank you for your message.
We regretfully acknowledge your complaint. In order for us to process your complaint, we kindly ask you to send us the goods you are complaining about. You can use our return assistant for the return of the item. You can find it at www.mindfactory.de/rma. When you start the return assistant, you can mark the desired item. Then, please fill in the field with the error description and choose exchange or repair. Once you finish the return assistant, a document will open. Please attach this document to the return and attach the shipping label to the package. We would like to apologize for any inconvenience caused.
We kindly ask you to send us the item in its original packaging and with its accessories.
The reader did briefly consider doing it himself, but in the end, the product was too expensive and the process seemed risky. And then there’s the question of warranty, which should remain intact. So an RMA was opened at Mindfactory, the card arrived there on 06.06., was analyzed, and the case was then forwarded to Powercolor. There, the decision was made to replace the device instead of repairing it, which is somewhat incomprehensible for a limited edition, as a repair would have taken less than 15 minutes. That was, of course, very unfortunate, because the supposed No. 222/1500 was quite a cool number!
The replacement card arrived on 21.06. And what do you notice when unpacking? The serial number is now 2507/3000!
That the reader feels quite deceived here, given the premium paid, is understandable. If an artist in Germany were to simply increase his edition like this and not make it known, it would already be fraud. With a card sold as exclusive, they should have just repaired it. But to keep increasing the limitation just to be able to iron out their own mistakes faster, is neither customer-friendly nor permissible. Of course, the correspondence continues, especially since he did not even get a new card. But I’ll come back to that shortly.
Hello dear Mindfactory team,
First off: I understand that Mindfactory AG is acting here only as an intermediary and is in no way at fault for the events – in contrast to PowerColor, I have only had positive experiences with you!
However, there is a problem that I would like to get off my chest, and I think your position as a dealer here might not be entirely misguided.
Today I received the exchange item from process number 1935514/processing number 581554, but I am not really satisfied with PowerColor’s approach. As a customer, it’s more than annoying to have to send in a graphics card for €1,499 after just 6 months because the cheapest WLP was simply inadequately applied during production and therefore the GPU suffers hotspots of up to 108°C – but to discover that the limitation of the number of pieces was increased from 1,500 to 3,000 and therefore the Limited Edition I bought for that reason loses all its appeal, that’s quite something! For comparison – I used to have number 222/1500; now it’s 2507/3000.
The disappointment is so strong that the graphics card is still in its original packaging and I don’t feel like installing it. I really wonder what they were thinking – what is the limitation worth now? A fancy case that serves as a dust catcher once the GPU is installed? No, I feel mocked by PowerColor as a customer. Under these circumstances, I would never have bought a Limited Edition. The normal retail version would have done the job.
Do you as a dealer have the possibility to intervene here? Perhaps even initiate a reversal of the purchase? Under the current circumstances, I have lost my faith in PowerColor… Thankfully, other manufacturers also have nice cards..
91 Antworten
Kommentar
Lade neue Kommentare
Urgestein
Urgestein
Urgestein
Urgestein
Urgestein
Urgestein
Urgestein
Urgestein
Veteran
Urgestein
Mitglied
Urgestein
Neuling
Veteran
Mitglied
Urgestein
Veteran
Mitglied
Urgestein
Alle Kommentare lesen unter igor´sLAB Community →