The almost 600 Euros were an expensive learning curve and in the end, customers and companies resignedly switch to another manufacturer. Of course, this kind of thing is also discussed in the industry and some SIs will probably think twice about what they install in the future. Today, I can also show you how this looks at one of the competitors: The oldest and most problematic network card is now in an x4 slot on an MSI MEG X670E Ace, a total of three NVMe SSDs are installed and the GPU is in the x16.
Let’s take a look at the details in a working BIOS, since this was not possible on the X670E Master. The dual card is also recognized as such in UEFI. A good start:
And what a miracle, the configuration menus are all there!
Summary and Conclusion
It is incomprehensible that a problem that occurred in the past and was secretly solved (X299 Master) occurs again in a newer generation and the support up to the FAE doesn’t understand (or doesn’t want to understand). This can be done if such cards are not tolerated on consumer boards, but it does not explain why only Intel works. Or was it only tested with Intel? It is not comprehensible as a customer when the support brings up arguments that are not arguments and labels the counterpart as ignorant.
On the Gigabyte X670E Aorus Master, no older cards ran either, which were even cleanly recognized on other boards even on an x1 slot and partly had older PCIe specs (e.g., PCIe 2.0). The number of specified lanes is certainly necessary to achieve the promised product data, but not essential for smooth operation. A lower bandwidth would suffice if necessary. However, it is a pity that no in-house UEFI developer was contacted who could have corrected the blunder faster than I took to write this article.
Does a customer really have to give up when the basic features of the UEFI have not been implemented correctly? The reader was offered neither a solution nor an exchange or a refund. All the cards mentioned here run perfectly smoothly on (even cheaper) products from competitors; this should certainly give one pause considering the convoluted argument chain of the support. It surprises no one that this leaves (especially commercial) customers puzzled and frustrated.
I can currently only recommend everyone who uses expansion cards that rely on the Human Interface Infrastructure (HII) in the UEFI (and there are not a few) to either better not buy a Gigabyte board as long as no one there wants to acknowledge that they have flatly “forgotten” an important feature, or to test such a board specifically initially. If it does not function, you should immediately return the product, because the support is apparently unfortunately not capable of clarifying such rudimentary things. Really a pity.
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