When a graphics card “dies”, you really only have two options: species-appropriate scrapping or emergency admission in the “graphics card hospital”. I admit it, I had a harder time with the title than usual and actually there are two authors, Bernhard and me, because we both had the victim in our hands. But I’m more of a general practitioner who everyone sees and who recognizes on the basis of the symptoms whether the patient might be better off seeing a specialist. That’s exactly why you have to recognize the limits of your own equipment and then leave the final pull-up to those who are equipped with much better equipment and more experience and whose daily bread it is to reanimate things.
RMA yo-yo as a causal consequence of various circumstances
I really have to elaborate a bit here at the beginning, because there are actually two victims in addition to the two authors. The first of these is the deliberate graphics card, which was assembled in advance in such an amateurish and lousy manner that it was a failure with a crystal-clear announcement, while the second victim is the buyer of this card, who had first turned to me looking for help. I expressly emphasize that I cannot and must not provide legal advice and that I can only judge what I have been told verbally by the parties involved. I cannot verify it and I am therefore neither accuser nor judge. Only one must not leave the circumstances also unmentioned, because it can hit almost anyone.
Rule number one: never buy new goods on eBay if there is an online store behind it! Then look for the store on the Internet, register (for the complete history) and then buy there. Said retailer had declared the PowerColor RX 6800 Red Devil as new on eBay, but (according to the buyer) with a note that a return was excluded. However, this can no longer be verified, because the auction has been completely deleted in the meantime. However, the buyer received a visibly used card with all seals missing as well. A revocation according to the Distance Selling Act was rejected by the dealer with reference to the deliberate ad text and eBay as a platform. However, since the card was still running at that time, the buyer eventually accepted the circumstances and also used the card for a few weeks without any problems.
As already written, the invoice also contains no reference to used goods and yet the card was obviously not new. After about 6 months, the card began to sporadically produce errors under 3D load, the buyer ended up back on the desktop from the game, and occasionally even the PC would shut down and reboot afterwards. Or the screen went black, even though Windows was most likely still running in the background. Changing the system did not bring any changes, especially since the error occurred only sporadically and rather rarely in the beginning. The whole thing accumulated over the months but more and more and in the end, so about 2 months ago, then (almost) nothing worked.
The buyer contacted Powercolor (after all, there was still the supposed manufacturer’s warranty), but PowerColor rejected the case with the reason that they should contact the authorized dealer or distributor due to the locally valid rules (see picture below). The retailer in turn allegedly refused to send the card directly to Powercolor and stipulated that they would first check the card themselves for a fee of 39 Euros and only then decide whether to initiate the RMA. This, in turn, could be discussed in the required form, if it had been so, because it is not usual. But it does happen from time to time that dealers shy away from effort and costs.
And now? I am contacted almost daily with similar problems and am not in a position, either legally or in terms of time, to be able to fully resolve this every time. I am not a lawyer, dealer or distributor, nor am I a public accuser or media grievance box. Nevertheless, some of the cases are likely to arouse my curiosity, suspicion and ambition to take on such a case after all. Because help is often needed and the community is virtually sacred to me.
Speaking of the community – the co-author and helping emergency doctor in this case was Bernhard Baumgartner (our “LED Bernd”), who should be known to most of you as a community member and recreational author for quite some time. The fact that I am even including an indirect company presentation in this article is also due to the fact that Bernhard has meanwhile geared his profession towards being able to carry out such aid campaigns and therefore works in a company that he not only supports technically, but can also help shape in terms of content. But more about that later.
Whether one considers this now as an outsider for advertisement or “as a visit with ELITKon”, that must decide everyone for itself. In our case, the service was free of charge for our community and happened in a short official way among friends. There should be a thank you in the form of an instructive article. However, I will have the links to his place of work marked as such at the end, because order must be. čÖé