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Post from Nvidia – Why an RMA customer didn't know if to laugh or howl

Text modules back and forth, you can already give yourself a little effort. Especially if the customer has purchased the premium product from the Nvidia store

Text modules back and forth, you can already give yourself a little effort. Especially if the customer has purchased the premium product from the Nvidia store. But no, such a renegade customer has really caused the poor support team even some unpleasant inconvenience. However, it distinguishes the busy RMA team, which exalynously apologizes for something that the customer should have written behind his ears. Somehow charming, isn't it? Or did the letter come directly from the AI? But then she probably didn't have all the tensor cores in the closet.

 

The fact that these mails all too often end up in spam probably has something to do with the fact that form and content fit so nicely into the junk mail loot scheme. Then you have to check and check and check… which may have gone wrong. Funny also that the shop e.g. appears to have been blacklisted on the GMX. In any case, after changing the e-mail address several times, a message arrived. For another provider.

 

Dear Xxxx,

We apologize for the inconvenience you have caused.

We have verified and verified that an email has been sent to you regarding the RMA information. This e-mail was sent to you at the e-mail address [email protected]

We want to continuously improve our customer service and would like to hear your opinion with the help of a short survey. This should only take a few minutes of your time.

Link removed

Sincerely

Joana B.
NVIDIA STORE
Customer service
[email protected]
http://store.nvidia.com
Email ID: 3xxxxxx

 

Well then, let's hope that this finally clears up. Week-long email yo-yo is almost even worse than bending and artifacts, since absolutely unnecessary. We'll stick to it 🙂

Danke für die Spende



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About the author

Igor Wallossek

Editor-in-chief and name-giver of igor'sLAB as the content successor of Tom's Hardware Germany, whose license was returned in June 2019 in order to better meet the qualitative demands of web content and challenges of new media such as YouTube with its own channel.

Computer nerd since 1983, audio freak since 1979 and pretty much open to anything with a plug or battery for over 50 years.

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