Post from Nvidia – Why an RMA customer didn’t know if to laugh or howl

Exactly 4 years ago, I received a call for help from a Turing victim. You know, the Space-Invaders on the NVIDIA GeForce RTX 2080 Ti (see link below) and their causes as well as consequences were at least as big a topic back then as the 12VHPWR plug this year. And since today is the ever-popular Retro Saturday again, I naturally want to present you with this terrific text module pearl along with the original investigation once again. So this time it’s not a long journey into the past of Tom’s Hardware Germany, but it’s already one of my own era as a publisher.

Original from 22. 011.2018

Text modules back and forth, you can already give yourself a little effort. Especially if the customer has purchased the premium product from the Nvidia store. But no, such a renegade customer has really caused the poor support team even some unpleasant inconvenience. However, it distinguishes the busy RMA team, which exalynously apologizes for something that the customer should have written behind his ears. Somehow charming, isn’t it? Or did the letter come directly from the AI? But then she probably didn’t have all the tensor cores in the closet.

The fact that these mails all too often end up in spam probably has something to do with the fact that form and content fit so nicely into the junk mail loot scheme. Then you have to check and check and check… which may have gone wrong. Funny also that the shop e.g. appears to have been blacklisted on the GMX. In any case, after changing the e-mail address several times, a message arrived. For another provider.

Dear Xxxx,

We apologize for the inconvenience you have caused.

We have verified and verified that an email has been sent to you regarding the RMA information. This e-mail was sent to you at the e-mail address xxx@xxx.

We want to continuously improve our customer service and would like to hear your opinion with the help of a short survey. This should only take a few minutes of your time.

Link removed

Sincerely

Joana B.
NVIDIA STORE
Customer service
[email protected]
http://store.nvidia.com
Email ID: 3xxxxxx

Well then, let’s hope that this finally clears up. Week-long email yo-yo is almost even worse than bending and artifacts, since absolutely unnecessary. We’ll stick to it 🙂

The problem could then also be happily solved at some point upon request from our side 🙂  I was also able to clarify the cause at that time, especially since at least the workstation cards (RTX 6000) and the Titan RTX immediately came to the customer with the glue mod, i.e. a partial and subsequent underfill. At least that’s something.

Is Nvidia now fighting the Space Invaders on the RTX 2080 Ti and RTX Titan with glue as a workaround? The find of the week! | Update