Anyone who buys from Amazon Marketplace generally knows the risk they are getting into with third-party retailers, because Amazon is then only a sales platform, but not the seller. That is at least sufficiently transparent. Galaxus, on the other hand, has refined the whole thing gallantly and if you try price search engines, you will find the whole thing as shown in the screenshot below. If you think I haven’t learned anything from my mistake at Media Markt, you’re wrong, because this time I deliberately took a chance and cleared the investigative game with my credit card company beforehand. If, contrary to expectations, it does work out, then it’s good and the online purchasing lemming finally has a new tool. If not, at least I’ll be well prepared. Illusions? No. By the way, I now also use the Apple Business Manager and I’m really flashed by the support there. But that is another topic,
Except that what I ended up experiencing at Galaxus is much worse than the drama at Media Markt. And I’m writing this article also because it’s not the first time where Galaxus stands out extremely negative and customer unfriendly. I only remember the pre-ordered RTX cards and the cancellations on the part of Galaxus including subsequent hefty price increases at the time of the mining boom. Back then, you behaved like a professional scalper, today you are a pre-order collector. That simply has to be written so clearly. But I can prove the whole process without any gaps, so I’m not even going out on a limb.
So we start the accompanied self-experiment and simply order another one. Of course, I cancelled the order from Media Markt and had the block removed from my credit card account along with the cancellation confirmation. Better safe than sorry. In the store and the shopping cart at Galaxus then first said “In stock”, nothing more. This implies its own availability, as already at Geizhals. There came by mail an order confirmation and in the store I could then also download the order confirmation, which still showed Galaxus as a dealer. However, the order process now changed the supplier and “In stock” suddenly became “In stock at the supplier”. However, there was never any mention of this until the sale was completed and the order confirmation was issued.
A few hours later, the order history in the customer account changed as if by magic to “In external stock” and a rubbery delivery date from today to mid-November. So once again, we have “In stock”, “In stock at supplier” and “To external warehouse” so far. And of course still the “Central warehouse” at Geizhals, so much time must be. It’s bad when a company doesn’t even know where it doesn’t have the items it offers. But well…
As with Media Markt, the scheduling wanders into the past and then not much later came the obligatory and also expected mail. But wait, what’s this about “Our supplier has updated the delivery date”? It says two things, unfortunately. First, Galaxus never had the item “In stock” and second, they are now pushing an ominous supplier in front of the hole. You will read what is intended with this in a moment, because it is a very clever construct to deceive customers.
The next passage is interesting, because the button “Cancel item” does not exist. So once again: There are no goods, nothing has been delivered yet, neither from the great unknown to Galaxus (Why do I have to care about that?), nor from Galaxus to me.
Uch refer now times to the last paragraph with a link to…
… nothing. This page does not exist at all. So again outside via Google the number of the service hotline searched out, because one shirks downright before a cancellation and information about the availability. But that has now almost everywhere method, unfortunately.
In the meantime, the lemming in me looks once again into the tube. This time, however, forewarned.
In the meantime, the next day is almost half over and the phone is still available for new customers with a new, but still short delivery date as a nasty glue rod in the online landscape. Ooops…
Only in my already transacted order meanwhile flag on half mast prevails, only nobody sees that except me. Please scroll further, now it’s about to get funny.
175 Antworten
Kommentar
Lade neue Kommentare
Mitglied
Urgestein
Veteran
Urgestein
Urgestein
1
Mitglied
1
Veteran
Mitglied
Veteran
Neuling
Veteran
Mitglied
1
Veteran
Mitglied
Neuling
Urgestein
Alle Kommentare lesen unter igor´sLAB Community →