Hilmar goes shopping
As a last attempt, we are planning some test purchases in the area. In doing so, we look at the expenses of various chains and ask the sales staff present. At least as long as we manage to find a contact person within the set 15 minutes maximum time limit.
Media Markt, Chemnitz Sachsenallee
22.02.2011, around 7 p.m.
At first glance, the shelf offers us Elecom power supplies labelled as Ednet, nothing useful in the price category below 40 euros. Then we find a Coolermaster GX650 and a Power Plus Extreme 500 from Seventeam in the middle. No really bad power supplies and a soothing exception in the electronics giant’s old-fashioned portfolio. Unfortunately, none of this is really compliant either. Neither is the old Thermaltake Litepower 350, the TR2 470 and the Toughpower XT from Channell Well Technologies.
Conclusion: ErP and EuP do not take place here. After approx. For 5 minutes we managed to grab a young salesman and confront our question. Fortunately, we got the right answer that such an ErP-compliant power supply makes no sense without the right motherboard. However, he did not know the details of the goods on display in his shop and did not try to get the missing information quickly online, although we had built a bridge benevolently to him with the statement “Could you check this quickly on the Internet?” After all, all consultant positions are also available online. And so we stood in the rain again, despite the correct information, but due to the lack of recommended purchase objects.
| Rubric | Test |
|---|---|
| Quality of response | Sufficient |
| Knowledge of the guidelines | Well |
| Quality of product description / technical data | Deficient |
| ErP/EuP – Labelling of articles | Missing |
| non-compliant goods on offer | Yes |
| compliant goods on offer | No |
| Overall verdict | Insufficient |
Saturn, Chemnitz Red Tower
23.02.2011, around 6 p.m.
We immediately catch the eye of a Speedlink SL 6905 PECOS 350W, approx. 35 Euro for a relabelled Jersey power supply without ErP/EuP-conformity are not from bad parents, you get such cheap goods without great repackaging in the original but from approx. 15 euros. The rest of the offer is not dazzling either. An old Coolermaster Extreme RS400 PCAP A3 (relabeled AcBel), with bigger brother and a Trust-labelled 14995 PW-5250 with 420W with passive PFC and certainly little more than 70% efficiency for all 3 candidates.
The top of the power-eating chain is the mandatory “Ednet 600 Watt Budget Power Supply” (Elecom) for almost 90 euros. Thus, not a single EuP/ErP compliant power supply was on offer, but only stock levels at the technical level of 2006-2009! The question of ErP-enabled parts ends with a friendly reference to the shelf. Eat or die? At Saturn, the implementation of the directive is therefore in the stars.
| Rubric | Test |
|---|---|
| Quality of response | Deficient |
| Knowledge of the guidelines | No |
| Quality of product description / technical data | Deficient |
| ErP/EuP – Labelling of articles | Missing |
| non-compliant goods on offer | Yes |
| compliant goods on offer | No |
| Overall verdict | Insufficient |
Saturn, Chemnitz Center
23.02.2011, around 7.15 pm
The range of electricity suppliers coincides, again the already well-known Ednet and Thermaltake power supplies are stacked together. Behind glass, motherboards are also displayed representatively and customer-proof. Perhaps the connection between the directive, the power supply and the motherboard is the answer? Speaking of finding: it was unfortunately not possible to get information within the quite reasonable time of 15 minutes, let alone a competent one, three-quarters of an hour before the shop closed. The only tangible staff felt responsible for the telephone department, a second attempt failed due to a never-ending customer conversation, although we were not sure whether the iPad expert would have been responsible for such earthly things as power supplies.
| Rubric | Test |
|---|---|
| Quality of response | No answer |
| Knowledge of the guidelines | not verifiable |
| Quality of product description / technical data | Deficient |
| ErP/EuP – Labelling of articles | Missing |
| non-compliant goods on offer | Yes |
| compliant goods on offer | No |
| Overall verdict | Insufficient |
It was somehow not entirely unexpected. Both chains do not offer products that comply with the guidelines, even against good talk or money. We want to remain politely silent about the required prices for the finds from the Museum of Computer History and prefer to use the voice to call on the chains to rethink.
- 1 - Einführung
- 2 - CE-Zeichenschwindel mit China-Export
- 3 - Praxistest: Katastrophe Office-PC
- 4 - Praxistest: einmal mit und einmal ohne ErP
- 5 - Online-Shops im Test:
- 6 - VV-Computer: Bei Mail Anruf samt Theorie
- 7 - Planet4One: die Pauschal-Kompatiblen
- 8 - CSV-Computer: das gibts doch (gar) nicht
- 9 - NorskIT: Wir sind billig, also nicht willig.
- 10 - Hardwareversand: Wissen ja, aber...
- 11 - Alternate: Kundenkonto statt Auskunft
- 12 - Mindfactory: Schraps hat den Hut verloren
- 13 - PCAnymore: Chef antwortet selbst
- 14 - Atelco: Seltsames Gleichnis und 80+ = Erp?
- 15 - Aussitzer: diese Shops schweigen komplett
- 16 - Mit
- 17 - Fazit: Hersteller Top, Handel Flop und ein Ratschlag von
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